If you have bought products with a Black Week discount and want to exchange them and get the same discount? Here are your options:
- If the product is bought in a physical store, then it must be returned in a physical store as well
- In the physical stores, we can offer to exchange the product(s) for a different size
- If you wish to exchange one model for another model or color, then there will, in some cases, be a price difference to pay since the price and discount may vary between products and colors
Please note: It is not possible to send back items purchased in stores.
It is no problem to exchange items bought during Black Week and maintain the discount.
Simply send the wrong size/fit item back to us through our online return portal as usual. Afterward, simply follow the steps below:
Place a new order with the desired size whenever this is in stock
- Send us an e-mail at firstname.lastname@example.org containing the following text:
Old order number: EU123456
New order number: EU234567
I want the price difference refunded :-)
As soon as we have read your email, we will issue the refund, and you will receive the money within 1-2 business days
If you want to get refunded for the price difference, it is not possible to change the model or color. It is, however fine to change fit (slim/regular) and size