Can I cancel an order?

If you want to cancel an order, please contact customer service immediately. In this case, please contact us via chat or telephone.

Orders are most often packaged and passed on to shipping within 10-30 minutes after the order has been placed. We are packing orders 7 days a week.

We are unable to cancel your order, if the order has already been packaged and passed on to shipping. Do not despair though - You can return unused products up to 100 days after reception and we offer exchanges free of charge.

If you need further information regarding returns and exchanges, please see our other Help Center articles. Alternatively go the site where you placed the order.

You can chat with us online. The chat can be found in the bottom right corner of this page.