Can I cancel an order?

If you want to cancel an order, please contact customer service immediately via chat or telephone.
You can chat with us online. The chat can be found in the bottom right corner of this page.

If you wish to cancel your order via e-mail please mark the mail topic with "Cancel order EU12345" - then we are able to take actions as quickly as possible.

Orders are most often packaged and passed on to shipping within 10-30 minutes after the order has been placed. We are packing orders 7 days a week.

We are unable to cancel your order if the order has already been packaged and passed on to shipping. Don't worry – you can return unused products up to 100 days after reception.

If you need further information regarding returns, please see our other Help Center articles.



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