Cancelling an order

If you wish to cancel an order, please get in touch with our customer service team immediately. Chat or telephone is preferred.

If you wish to cancel your order by e-mail, please mark the mail topic with "Cancel order {Your order number}" - then we can take action as quickly as possible.

Orders are most often packaged and prepared for shipping within 10-30 minutes after placing the order. We are packing orders Monday-Friday.

We are unable to cancel your order if the order has already been packaged and prepared for shipping. Don't worry – you can return unused products within 45 days from the date of purchase.

Please see our other Help Center articles for more help regarding returns, or reach out to our customer service team.

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