Cancelling an order

If you wish to cancel an order, please contact Customer Service immediately. Chat or telephone is preferred.

If you wish to cancel your order by e-mail, please mark the mail topic with "Cancel order {Your order number}" - then we can take action as quickly as possible.

Orders are most often packaged and prepared for shipping within 10-30 minutes after the order has been placed. We are packing orders 7 days a week.

We are unable to cancel your order if the order has already been packaged and prepared for shipping. Don't worry – you can return unused products within 100 days from the date of purchase.

Please see our other Help Center articles for more help regarding returns or reach out to our customer service team by clicking the buttons below:


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