If your order number does not work when you enter it in the return portal, it is most often due to it not being entered correctly. Remember to put "EU" in front of the order number (or SE, NO, NL, etc.).
Our systems only recognize order numbers if they contain all digits, both letters and numbers.
Your order number will always have a format similar to the following order numbers, ie with two letters followed by four-six numbers.
However, our system will not recognize the following:
If this still does not work, it may indicate that your order was placed before the return portal was implemented or that errors occur. In that case, please contact our customer service at email@example.com, tel. +45 42 90 90 24 or live chat at the bottom right of the page here.