We want you to be happy with your purchase.
If, for whatever reason, you're not satisfied with your purchase, you have 100 days to return unworn items for a refund or exchange. However, please be aware that we can only accept your returned products if they are in accordance with the following:
- The products must be returned unworn (you are of course welcome to try on the products), unwashed with all labels and tags left attached. We recommend you to try your products on without wearing fragrance or deodorant to avoid leaving scent or marks on the product.
- Boxers may only be returned in original condition and in their original packaging. For health and hygiene reasons we are unable to exchange or refund Boxers, unless the products are still in place and unused. Please ensure that Boxers are tried on over your own underwear.
- Products will not be accepted if they are returned in any other condition.
If you are eligible for a refund, we can only process a refund with proof of purchase onto the original card or payment method.
If you made made your purchase using a gift card, we will refund the amount onto a gift card.
As long as you send the goods back to us in accordance with the Conditions of Return, we will refund your order within 7 days of receiving the goods. We do not offer a refund for any paid shipping method.
In case we reject a return, you will be contacted and informed. The products will then be sent back to you.
If you want to make a return, please click on the link below that corresponds with your country of purchase:
Germany: return.coolrunner.dk/shapingnewtomorrow/DE
Sweden: return.coolrunner.dk/shapingnewtomorrow/SE
Great Britain: return.coolrunner.dk/shapingnewtomorrow/GB
In case you are in doubt about anything, please do not hesitate contacting our customer service.