If you wish to exchange instead, click here.
To refund, you must apply for a return label and fill out the return form you received with your products.
Follow these steps to request for the label:
1. Access our return portal by clicking here or at the bottom of our front page under 'Returns'.
2. Choose your country of residence
3. Read through our terms for refunding
4. Fill out the info on the bottom of the page and click 'Get label' - your label will now automatically download.
5. Fill out the return form as shown below and put with the products in your package.
Hereafter you simply put the return label securely on top of the package and send it our way.