How to return

Please be aware that delays can occur during peak periods such as Black Week and the holidays.

To make use of our free returns service, you must register your return in our return portal, after which you will receive a return label and return form by email.

Step-by-step instructions for the return portal can be found below:

📱Click here for mobile instructions 
  1. Access our return page by clicking below

    Return page
  2. Please ensure that your return lives up to the information stated on the page. When you are ready to proceed click on the button "CLICK TO RETURN PACKAGE"
    Return_Mobile_1.jpg
  3. Click "GET STARTED" 
    Return_Mobile_2.jpg
  4. Enter your order number and either your postcode, email or phone number and click 'NEXT'
    Return_Mobile_3.jpg
  5. Choose which items to return and select your reason for return Return_Mobile_4.jpg
  6. Scroll down and click 'NEXT'
    Return_Mobile_5.jpg
  7. Confirm that your personal information is correctReturn_Mobile_6.jpg
  8. Scroll down and click "NEXT"
    Return_Mobile_7.jpg
  9. Choose your desired return method of the listed options, scroll down and click "NEXT
    Return_Mobile_8.jpg
  10. You are now done and can download the return label and return form. They have also been sent to you via mail from the sender "no-reply@intelligentreturns.net"
    Return_Mobile_10.jpg
🖥 Click here for desktop instructions
  1. Access our return page by clicking below

    Return page
  2. Please ensure that your return lives up to the information stated on the page. When you are ready to proceed click on the button "CLICK TO RETURN PACKAGE"
    Return_EN_2.jpg
  3. Click "GET STARTED"
    Return_EN_3.jpg
  4. Enter your order number and either your postcode, email or phone number and click "NEXT"
    Return_EN_4.jpg
  5. Choose which items to return
    Return_EN_5.jpg
  6. Select your reason for the return and click "NEXT"
    Return_EN_6.jpg
  7. Confirm that your personal information is correct and click "NEXT"
    Return_EN_7.jpg
  8. Choose your desired return method of the listed options, potentially choose pick up point and click "NEXT"
    Return_EN_8.jpg
  9. You are now done and can download the return label and return form. They have also been sent to you via mail from the sender "no-reply@intelligentreturns.net"
    Return_EN_9.jpg

Do you want to make a return with products from multiple orders? By clicking the button below, you will find an article on how to do it:

How to return products from multiple orders

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