To make use of our free returns service, you must register your return in our return portal, after which you will receive a return label and return form by email.
Step-by-step instructions for the return portal can be found below:
Click here if you are on mobile
- Access our return page by clicking below
Return page - Please ensure that your return lives up to the information stated on the page. When you are ready to proceed click on the button "CLICK TO RETURN PACKAGE"
- Click "GET STARTED"
- Enter your order number and either your postcode, email or phone number and click 'NEXT'
- Choose which items to return and select your reason for return
- Scroll down and click 'NEXT'
- Confirm that your personal information is correct
- Scroll down and click "NEXT"
- Choose your desired return method of the listed options, scroll down and click "NEXT
- You are now done and can download the return label and return form. They have also been sent to you via mail from the sender "no-reply@intelligentreturns.net"
Click here if you are on desktop
- Access our return page by clicking below
Return page - Please ensure that your return lives up to the information stated on the page. When you are ready to proceed click on the button "CLICK TO RETURN PACKAGE"
- Click "GET STARTED"
- Enter your order number and either your postcode, email or phone number and click "NEXT"
- Choose which items to return
- Select your reason for the refund and click "NEXT"
- Confirm that your personal information is correct and click "NEXT"
- Choose your desired return method of the listed options, potentially choose pick up point and click "NEXT"
- You are now done and can download the return label and return form. They have also been sent to you via mail from the sender "no-reply@intelligentreturns.net"
Do you want to make a return with products from multiple orders? By clicking the button below, you will find an article on how to do it:
