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Returns and Exchanges

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Find your country in the list below and see further information regarding returns and exchanges.

Once you have selected your country in the list, you will find a button that will take you to the return portal for your specific country.

If you experience any problems registering your return, please contact our Customer Service by clicking the button below:


Contact us


We offer free returns from Andorra.

Exchanging or returning an online order is done through our return portal, which you can access by clicking the button below:

Return portal

Below you will find the instructions for registering your return:
  1. Enter your order number and postal code, then click “Start Your Return”
  2. Choose the product you wish to return. Then select the reason for the return
  3. Select your preferred option from the list below:

    Send the next size

    Depending on product type as well as your chosen reason for return, you will be suggested the next size up or down if it is in stock

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Exchange for a similar product
    Exchange to a desired product of the same style, price, and fit.

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Return the product
    By selecting this option, you can either return the product for a refund or shop on our site to find something you love.

    When selecting this, you will be presented with the following options:
    • Shop on our website to find another product. Click the button, and you will be redirected to the website, where you can select the product(s) you want. When you have added the desired product(s) to the shopping cart, click "Continue with my return" at the bottom right.

      Please note: If you select this option, the exchange order will be separate from the order you want to exchange. This implies that the cost of the product(s) you want to return will be refunded upon receipt and processing at our warehouse. The new order will be fulfilled as soon as possible after payment has been completed.

    • Refund to original payment method – the money will be refunded upon receipt and processing at our warehouse
    Do you wish to return or exchange further products from your order, please repeat steps 2-3. Otherwise, follow these steps: 
    1. Click Next Step" when you are ready to proceed
    2. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
    3. Click "Submit Return & Go to Checkout" to download your return label and complete your new order

      Please note: Returns registered separately can't be returned in one parcel, even if they are from the same order. Combining returns into the same parcel will slow down the refund process.

    4. Confirm the details you provided in your previous order and proceed to payment to place the order
  4. Repeat steps 2-3 for any additional products you might want to return or exchange. Click “Next Step” when you are ready to proceed
  5. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
  6. Click "Submit Return" to download your return label

Please note: Separately registered returns cannot be returned in one parcel, even if they are from the same order. Combining returns in one parcel will prolong the processing and refund process of your return.


We offer free returns from Austria.

Exchanging or returning an online order is done through our return portal, which you can access by clicking the button below:

Return portal

Below you will find the instructions for registering your return:
  1. Enter your order number and postal code, then click “Start Your Return”
  2. Choose the product you wish to return. Then select the reason for the return
  3. Select your preferred option from the list below:

    Send the next size

    Depending on product type as well as your chosen reason for return, you will be suggested the next size up or down if it is in stock

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Exchange for a similar product
    Exchange to a desired product of the same style, price, and fit.

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Return the product
    By selecting this option, you can either return the product for a refund or shop on our site to find something you love.

    When selecting this, you will be presented with the following options:
    • Shop on our website to find another product. Click the button, and you will be redirected to the website, where you can select the product(s) you want. When you have added the desired product(s) to the shopping cart, click "Continue with my return" at the bottom right.

      Please note: If you select this option, the exchange order will be separate from the order you want to exchange. This implies that the cost of the product(s) you want to return will be refunded upon receipt and processing at our warehouse. The new order will be fulfilled as soon as possible after payment has been completed.

    • Refund to original payment method – the money will be refunded upon receipt and processing at our warehouse
    Do you wish to return or exchange further products from your order, please repeat steps 2-3. Otherwise, follow these steps: 
    1. Click Next Step" when you are ready to proceed
    2. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
    3. Click "Submit Return & Go to Checkout" to download your return label and complete your new order

      Please note: Returns registered separately can't be returned in one parcel, even if they are from the same order. Combining returns into the same parcel will slow down the refund process.

    4. Confirm the details you provided in your previous order and proceed to payment to place the order
  4. Repeat steps 2-3 for any additional products you might want to return or exchange. Click “Next Step” when you are ready to proceed
  5. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
  6. Click "Submit Return" to download your return label

Please note: Separately registered returns cannot be returned in one parcel, even if they are from the same order. Combining returns in one parcel will prolong the processing and refund process of your return.


We offer free returns from Belgium.

Exchanging or returning an online order is done through our return portal, which you can access by clicking the button below:

Return portal

Below you will find the instructions for registering your return:
  1. Enter your order number and postal code, then click “Start Your Return”
  2. Choose the product you wish to return. Then select the reason for the return
  3. Select your preferred option from the list below:

    Send the next size

    Depending on product type as well as your chosen reason for return, you will be suggested the next size up or down if it is in stock

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Exchange for a similar product
    Exchange to a desired product of the same style, price, and fit.

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Return the product
    By selecting this option, you can either return the product for a refund or shop on our site to find something you love.

    When selecting this, you will be presented with the following options:
    • Shop on our website to find another product. Click the button, and you will be redirected to the website, where you can select the product(s) you want. When you have added the desired product(s) to the shopping cart, click "Continue with my return" at the bottom right.

      Please note: If you select this option, the exchange order will be separate from the order you want to exchange. This implies that the cost of the product(s) you want to return will be refunded upon receipt and processing at our warehouse. The new order will be fulfilled as soon as possible after payment has been completed.

    • Refund to original payment method – the money will be refunded upon receipt and processing at our warehouse
    Do you wish to return or exchange further products from your order, please repeat steps 2-3. Otherwise, follow these steps: 
    1. Click Next Step" when you are ready to proceed
    2. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
    3. Click "Submit Return & Go to Checkout" to download your return label and complete your new order

      Please note: Returns registered separately can't be returned in one parcel, even if they are from the same order. Combining returns into the same parcel will slow down the refund process.

    4. Confirm the details you provided in your previous order and proceed to payment to place the order
  4. Repeat steps 2-3 for any additional products you might want to return or exchange. Click “Next Step” when you are ready to proceed
  5. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
  6. Click "Submit Return" to download your return label

Please note: Separately registered returns cannot be returned in one parcel, even if they are from the same order. Combining returns in one parcel will prolong the processing and refund process of your return.


We offer free returns from Bulgaria.

Exchanging or returning an online order is done through our return portal, which you can access by clicking the button below:

Return portal

Below you will find the instructions for registering your return:
  1. Enter your order number and postal code, then click “Start Your Return”
  2. Choose the product you wish to return. Then select the reason for the return
  3. Select your preferred option from the list below:

    Send the next size

    Depending on product type as well as your chosen reason for return, you will be suggested the next size up or down if it is in stock

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Exchange for a similar product
    Exchange to a desired product of the same style, price, and fit.

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Return the product
    By selecting this option, you can either return the product for a refund or shop on our site to find something you love.

    When selecting this, you will be presented with the following options:
    • Shop on our website to find another product. Click the button, and you will be redirected to the website, where you can select the product(s) you want. When you have added the desired product(s) to the shopping cart, click "Continue with my return" at the bottom right.

      Please note: If you select this option, the exchange order will be separate from the order you want to exchange. This implies that the cost of the product(s) you want to return will be refunded upon receipt and processing at our warehouse. The new order will be fulfilled as soon as possible after payment has been completed.

    • Refund to original payment method – the money will be refunded upon receipt and processing at our warehouse
    Do you wish to return or exchange further products from your order, please repeat steps 2-3. Otherwise, follow these steps: 
    1. Click Next Step" when you are ready to proceed
    2. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
    3. Click "Submit Return & Go to Checkout" to download your return label and complete your new order

      Please note: Returns registered separately can't be returned in one parcel, even if they are from the same order. Combining returns into the same parcel will slow down the refund process.

    4. Confirm the details you provided in your previous order and proceed to payment to place the order
  4. Repeat steps 2-3 for any additional products you might want to return or exchange. Click “Next Step” when you are ready to proceed
  5. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
  6. Click "Submit Return" to download your return label

Please note: Separately registered returns cannot be returned in one parcel, even if they are from the same order. Combining returns in one parcel will prolong the processing and refund process of your return.


We offer free returns from Croatia.

Exchanging or returning an online order is done through our return portal, which you can access by clicking the button below:

Return portal

Below you will find the instructions for registering your return:
  1. Enter your order number and postal code, then click “Start Your Return”
  2. Choose the product you wish to return. Then select the reason for the return
  3. Select your preferred option from the list below:

    Send the next size

    Depending on product type as well as your chosen reason for return, you will be suggested the next size up or down if it is in stock

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Exchange for a similar product
    Exchange to a desired product of the same style, price, and fit.

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Return the product
    By selecting this option, you can either return the product for a refund or shop on our site to find something you love.

    When selecting this, you will be presented with the following options:
    • Shop on our website to find another product. Click the button, and you will be redirected to the website, where you can select the product(s) you want. When you have added the desired product(s) to the shopping cart, click "Continue with my return" at the bottom right.

      Please note: If you select this option, the exchange order will be separate from the order you want to exchange. This implies that the cost of the product(s) you want to return will be refunded upon receipt and processing at our warehouse. The new order will be fulfilled as soon as possible after payment has been completed.

    • Refund to original payment method – the money will be refunded upon receipt and processing at our warehouse
    Do you wish to return or exchange further products from your order, please repeat steps 2-3. Otherwise, follow these steps: 
    1. Click Next Step" when you are ready to proceed
    2. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
    3. Click "Submit Return & Go to Checkout" to download your return label and complete your new order

      Please note: Returns registered separately can't be returned in one parcel, even if they are from the same order. Combining returns into the same parcel will slow down the refund process.

    4. Confirm the details you provided in your previous order and proceed to payment to place the order
  4. Repeat steps 2-3 for any additional products you might want to return or exchange. Click “Next Step” when you are ready to proceed
  5. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
  6. Click "Submit Return" to download your return label

Please note: Separately registered returns cannot be returned in one parcel, even if they are from the same order. Combining returns in one parcel will prolong the processing and refund process of your return.


We offer free returns from Czech Republic.

Exchanging or returning an online order is done through our return portal, which you can access by clicking the button below:

Return portal

Below you will find the instructions for registering your return:
  1. Enter your order number and postal code, then click “Start Your Return”
  2. Choose the product you wish to return. Then select the reason for the return
  3. Select your preferred option from the list below:

    Send the next size

    Depending on product type as well as your chosen reason for return, you will be suggested the next size up or down if it is in stock

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Exchange for a similar product
    Exchange to a desired product of the same style, price, and fit.

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Return the product
    By selecting this option, you can either return the product for a refund or shop on our site to find something you love.

    When selecting this, you will be presented with the following options:
    • Shop on our website to find another product. Click the button, and you will be redirected to the website, where you can select the product(s) you want. When you have added the desired product(s) to the shopping cart, click "Continue with my return" at the bottom right.

      Please note: If you select this option, the exchange order will be separate from the order you want to exchange. This implies that the cost of the product(s) you want to return will be refunded upon receipt and processing at our warehouse. The new order will be fulfilled as soon as possible after payment has been completed.

    • Refund to original payment method – the money will be refunded upon receipt and processing at our warehouse
    Do you wish to return or exchange further products from your order, please repeat steps 2-3. Otherwise, follow these steps: 
    1. Click Next Step" when you are ready to proceed
    2. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
    3. Click "Submit Return & Go to Checkout" to download your return label and complete your new order

      Please note: Returns registered separately can't be returned in one parcel, even if they are from the same order. Combining returns into the same parcel will slow down the refund process.

    4. Confirm the details you provided in your previous order and proceed to payment to place the order
  4. Repeat steps 2-3 for any additional products you might want to return or exchange. Click “Next Step” when you are ready to proceed
  5. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
  6. Click "Submit Return" to download your return label

Please note: Separately registered returns cannot be returned in one parcel, even if they are from the same order. Combining returns in one parcel will prolong the processing and refund process of your return.


We offer free returns from Denmark.

Click below to see how you return your purchase:

Online purchase

Exchanging or returning an online order can be done both through our return portal and in our stores. Online, this is done through our returns portal, which can be found by clicking the button below. 

Return portal

If you have ordered from www.shapingnewtomorrow.com (your order number is e.g. EU12345), please click here to enter the return portal

Exchange or return in a store is done by taking the product(s) and order number to one of our stores.

Please note that only Danish orders can be returned in Danish stores.

  1. Enter your order number and postal code, then click “Start Your Return”
  2. Choose the product you wish to return. Then select the reason for the return
  3. Select your preferred option from the list below:

    Send the next size

    Depending on product type as well as your chosen reason for return, you will be suggested the next size up or down if it is in stock

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Exchange for a similar product
    Exchange to a desired product of the same style, price, and fit.

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Return the product
    By selecting this option, you can either return the product for a refund or shop on our site to find something you love.

    When selecting this, you will be presented with the following options:
    • Shop on our website to find another product. Click the button, and you will be redirected to the website, where you can select the product(s) you want. When you have added the desired product(s) to the shopping cart, click "Continue with my return" at the bottom right.

      Please note: If you select this option, the exchange order will be separate from the order you want to exchange. This implies that the cost of the product(s) you want to return will be refunded upon receipt and processing at our warehouse. The new order will be fulfilled as soon as possible after payment has been completed.

    • Refund to original payment method – the money will be refunded upon receipt and processing at our warehouse
    Do you wish to return or exchange further products from your order, please repeat steps 2-3. Otherwise, follow these steps: 
    1. Click Next Step" when you are ready to proceed
    2. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
    3. Click "Submit Return & Go to Checkout" to download your return label and complete your new order

      Please note: Returns registered separately can't be returned in one parcel, even if they are from the same order. Combining returns into the same parcel will slow down the refund process.

    4. Confirm the details you provided in your previous order and proceed to payment to place the order
  4. Repeat steps 2-3 for any additional products you want to return or exchange. Click “Next Step” when you are ready to proceed
  5. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
  6. Click "Submit Return" to download your return label
In-store purchase 

The exchange or return of an in-store purchase can only be made in one of the stores in the country of purchase and upon presenting the receipt.

Please note that we only operate with secure payment methods. This means that the refund can only be posted back to the original payment method. This cannot be changed.

In-store orders

When you place an order in a Danish store that will be delivered to your home, you have the option to exchange it both in the store and online via the return portal below.

To do this, you must enter the order number (e.g. 184095.0) that you find on the delivery note included with your parcel and your e-mail address in the return portal. After registering your return, you will receive a return label with which you can send back the order.

The money will be refunded to you as soon as we have received and processed your return.

Return portal

Please note: Separately registered returns cannot be returned in one parcel, even if they are from the same order. Combining returns in one parcel will prolong the processing and refund process of your return.


We offer free returns from Estonia.

Exchanging or returning an online order is done through our return portal, which you can access by clicking the button below:

Return portal

Below you will find the instructions for registering your return:
  1. Enter your order number and postal code, then click “Start Your Return”
  2. Choose the product you wish to return. Then select the reason for the return
  3. Select your preferred option from the list below:

    Send the next size

    Depending on product type as well as your chosen reason for return, you will be suggested the next size up or down if it is in stock

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Exchange for a similar product
    Exchange to a desired product of the same style, price, and fit.

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Return the product
    By selecting this option, you can either return the product for a refund or shop on our site to find something you love.

    When selecting this, you will be presented with the following options:
    • Shop on our website to find another product. Click the button, and you will be redirected to the website, where you can select the product(s) you want. When you have added the desired product(s) to the shopping cart, click "Continue with my return" at the bottom right.

      Please note: If you select this option, the exchange order will be separate from the order you want to exchange. This implies that the cost of the product(s) you want to return will be refunded upon receipt and processing at our warehouse. The new order will be fulfilled as soon as possible after payment has been completed.

    • Refund to original payment method – the money will be refunded upon receipt and processing at our warehouse
    Do you wish to return or exchange further products from your order, please repeat steps 2-3. Otherwise, follow these steps: 
    1. Click Next Step" when you are ready to proceed
    2. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
    3. Click "Submit Return & Go to Checkout" to download your return label and complete your new order

      Please note: Returns registered separately can't be returned in one parcel, even if they are from the same order. Combining returns into the same parcel will slow down the refund process.

    4. Confirm the details you provided in your previous order and proceed to payment to place the order
  4. Repeat steps 2-3 for any additional products you might want to return or exchange. Click “Next Step” when you are ready to proceed
  5. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
  6. Click "Submit Return" to download your return label

Please note: Separately registered returns cannot be returned in one parcel, even if they are from the same order. Combining returns in one parcel will prolong the processing and refund process of your return.


We offer free returns from Finland.

Exchanging or returning an online order is done through our return portal, which you can access by clicking the button below:

Return portal

Below you will find the instructions for registering your return:
  1. Enter your order number and postal code, then click “Start Your Return”
  2. Choose the product you wish to return. Then select the reason for the return
  3. Select your preferred option from the list below:

    Send the next size

    Depending on product type as well as your chosen reason for return, you will be suggested the next size up or down if it is in stock

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Exchange for a similar product
    Exchange to a desired product of the same style, price, and fit.

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Return the product
    By selecting this option, you can either return the product for a refund or shop on our site to find something you love.

    When selecting this, you will be presented with the following options:
    • Shop on our website to find another product. Click the button, and you will be redirected to the website, where you can select the product(s) you want. When you have added the desired product(s) to the shopping cart, click "Continue with my return" at the bottom right.

      Please note: If you select this option, the exchange order will be separate from the order you want to exchange. This implies that the cost of the product(s) you want to return will be refunded upon receipt and processing at our warehouse. The new order will be fulfilled as soon as possible after payment has been completed.

    • Refund to original payment method – the money will be refunded upon receipt and processing at our warehouse
    Do you wish to return or exchange further products from your order, please repeat steps 2-3. Otherwise, follow these steps: 
    1. Click Next Step" when you are ready to proceed
    2. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
    3. Click "Submit Return & Go to Checkout" to download your return label and complete your new order

      Please note: Returns registered separately can't be returned in one parcel, even if they are from the same order. Combining returns into the same parcel will slow down the refund process.

    4. Confirm the details you provided in your previous order and proceed to payment to place the order
  4. Repeat steps 2-3 for any additional products you might want to return or exchange. Click “Next Step” when you are ready to proceed
  5. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
  6. Click "Submit Return" to download your return label

Please note: Separately registered returns cannot be returned in one parcel, even if they are from the same order. Combining returns in one parcel will prolong the processing and refund process of your return.


We offer free returns from France.

Exchanging or returning an online order is done through our return portal, which you can access by clicking the button below:

Return portal

Below you will find the instructions for registering your return:
  1. Enter your order number and postal code, then click “Start Your Return”
  2. Choose the product you wish to return. Then select the reason for the return
  3. Select your preferred option from the list below:

    Send the next size

    Depending on product type as well as your chosen reason for return, you will be suggested the next size up or down if it is in stock

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Exchange for a similar product
    Exchange to a desired product of the same style, price, and fit.

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Return the product
    By selecting this option, you can either return the product for a refund or shop on our site to find something you love.

    When selecting this, you will be presented with the following options:
    • Shop on our website to find another product. Click the button, and you will be redirected to the website, where you can select the product(s) you want. When you have added the desired product(s) to the shopping cart, click "Continue with my return" at the bottom right.

      Please note: If you select this option, the exchange order will be separate from the order you want to exchange. This implies that the cost of the product(s) you want to return will be refunded upon receipt and processing at our warehouse. The new order will be fulfilled as soon as possible after payment has been completed.

    • Refund to original payment method – the money will be refunded upon receipt and processing at our warehouse
    Do you wish to return or exchange further products from your order, please repeat steps 2-3. Otherwise, follow these steps: 
    1. Click Next Step" when you are ready to proceed
    2. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
    3. Click "Submit Return & Go to Checkout" to download your return label and complete your new order

      Please note: Returns registered separately can't be returned in one parcel, even if they are from the same order. Combining returns into the same parcel will slow down the refund process.

    4. Confirm the details you provided in your previous order and proceed to payment to place the order
  4. Repeat steps 2-3 for any additional products you might want to return or exchange. Click “Next Step” when you are ready to proceed
  5. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
  6. Click "Submit Return" to download your return label

Please note: Separately registered returns cannot be returned in one parcel, even if they are from the same order. Combining returns in one parcel will prolong the processing and refund process of your return.


We offer free returns from Germany.

Click below to see how you return your purchase:

Online purchase

Exchanging or returning an online order can be done both through our return portal and in our stores. Online, this is done through our returns portal, which can be found by clicking the button below. 

Return portal

If you have ordered from www.shapingnewtomorrow.com (your order number is e.g. EU12345), please click here to enter the return portal

Exchange or return in a store is done by taking the product(s) and order number to one of our stores.

Please note that only German orders can be returned in German stores.

  1. Enter your order number and postal code, then click “Start Your Return”
  2. Choose the product you wish to return. Then select the reason for the return
  3. Select your preferred option from the list below:

    Send the next size

    Depending on product type as well as your chosen reason for return, you will be suggested the next size up or down if it is in stock

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Exchange for a similar product
    Exchange to a desired product of the same style, price, and fit.

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Return the product
    By selecting this option, you can either return the product for a refund or shop on our site to find something you love.

    When selecting this, you will be presented with the following options:
    • Shop on our website to find another product. Click the button, and you will be redirected to the website, where you can select the product(s) you want. When you have added the desired product(s) to the shopping cart, click "Continue with my return" at the bottom right.

      Please note: If you select this option, the exchange order will be separate from the order you want to exchange. This implies that the cost of the product(s) you want to return will be refunded upon receipt and processing at our warehouse. The new order will be fulfilled as soon as possible after payment has been completed.

    • Refund to original payment method – the money will be refunded upon receipt and processing at our warehouse
    Do you wish to return or exchange further products from your order, please repeat steps 2-3. Otherwise, follow these steps: 
    1. Click Next Step" when you are ready to proceed
    2. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
    3. Click "Submit Return & Go to Checkout" to download your return label and complete your new order

      Please note: Returns registered separately can't be returned in one parcel, even if they are from the same order. Combining returns into the same parcel will slow down the refund process.

    4. Confirm the details you provided in your previous order and proceed to payment to place the order
  4. Repeat steps 2-3 for any additional products you might want to return or exchange. Click “Next Step” when you are ready to proceed
  5. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
  6. Click "Submit Return" to download your return label
In-store purchase 

The exchange or return of an in-store purchase can only be made in one of the stores in the country of purchase and upon presenting the receipt.

Please note that we only operate with secure payment methods. This means that the refund can only be posted back to the original payment method. This cannot be changed.

In-store orders

When you place an order in a German store that will be delivered to your home, you have the option to exchange it both in the store and online via the return portal below.

To do this, you must enter the order number (e.g. 184095.0) that you find on the delivery note included with your parcel and your e-mail address in the return portal. After registering your return, you will receive a return label with which you can send back the order.

The money will be refunded to you as soon as we have received and processed your return.

Return portal

Please note: Separately registered returns cannot be returned in one parcel, even if they are from the same order. Combining returns in one parcel will prolong the processing and refund process of your return.


We offer free returns from Greece.

Exchanging or returning an online order is done through our return portal, which you can access by clicking the button below:

Return portal

Below you will find the instructions for registering your return:
  1. Enter your order number and postal code, then click “Start Your Return”
  2. Choose the product you wish to return. Then select the reason for the return
  3. Select your preferred option from the list below:

    Send the next size

    Depending on product type as well as your chosen reason for return, you will be suggested the next size up or down if it is in stock

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Exchange for a similar product
    Exchange to a desired product of the same style, price, and fit.

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Return the product
    By selecting this option, you can either return the product for a refund or shop on our site to find something you love.

    When selecting this, you will be presented with the following options:
    • Shop on our website to find another product. Click the button, and you will be redirected to the website, where you can select the product(s) you want. When you have added the desired product(s) to the shopping cart, click "Continue with my return" at the bottom right.

      Please note: If you select this option, the exchange order will be separate from the order you want to exchange. This implies that the cost of the product(s) you want to return will be refunded upon receipt and processing at our warehouse. The new order will be fulfilled as soon as possible after payment has been completed.

    • Refund to original payment method – the money will be refunded upon receipt and processing at our warehouse
    Do you wish to return or exchange further products from your order, please repeat steps 2-3. Otherwise, follow these steps: 
    1. Click Next Step" when you are ready to proceed
    2. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
    3. Click "Submit Return & Go to Checkout" to download your return label and complete your new order

      Please note: Returns registered separately can't be returned in one parcel, even if they are from the same order. Combining returns into the same parcel will slow down the refund process.

    4. Confirm the details you provided in your previous order and proceed to payment to place the order
  4. Repeat steps 2-3 for any additional products you might want to return or exchange. Click “Next Step” when you are ready to proceed
  5. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
  6. Click "Submit Return" to download your return label

Please note: Separately registered returns cannot be returned in one parcel, even if they are from the same order. Combining returns in one parcel will prolong the processing and refund process of your return.


We offer free returns from Hungary.

Exchanging or returning an online order is done through our return portal, which you can access by clicking the button below:

Return portal

Below you will find the instructions for registering your return:
  1. Enter your order number and postal code, then click “Start Your Return”
  2. Choose the product you wish to return. Then select the reason for the return
  3. Select your preferred option from the list below:

    Send the next size

    Depending on product type as well as your chosen reason for return, you will be suggested the next size up or down if it is in stock

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Exchange for a similar product
    Exchange to a desired product of the same style, price, and fit.

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Return the product
    By selecting this option, you can either return the product for a refund or shop on our site to find something you love.

    When selecting this, you will be presented with the following options:
    • Shop on our website to find another product. Click the button, and you will be redirected to the website, where you can select the product(s) you want. When you have added the desired product(s) to the shopping cart, click "Continue with my return" at the bottom right.

      Please note: If you select this option, the exchange order will be separate from the order you want to exchange. This implies that the cost of the product(s) you want to return will be refunded upon receipt and processing at our warehouse. The new order will be fulfilled as soon as possible after payment has been completed.

    • Refund to original payment method – the money will be refunded upon receipt and processing at our warehouse
    Do you wish to return or exchange further products from your order, please repeat steps 2-3. Otherwise, follow these steps: 
    1. Click Next Step" when you are ready to proceed
    2. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
    3. Click "Submit Return & Go to Checkout" to download your return label and complete your new order

      Please note: Returns registered separately can't be returned in one parcel, even if they are from the same order. Combining returns into the same parcel will slow down the refund process.

    4. Confirm the details you provided in your previous order and proceed to payment to place the order
  4. Repeat steps 2-3 for any additional products you might want to return or exchange. Click “Next Step” when you are ready to proceed
  5. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
  6. Click "Submit Return" to download your return label

Please note: Separately registered returns cannot be returned in one parcel, even if they are from the same order. Combining returns in one parcel will prolong the processing and refund process of your return.


We offer free returns from Ireland.

Exchanging or returning an online order is done through our return portal, which you can access by clicking the button below:

Return portal

Below you will find the instructions for registering your return:
  1. Enter your order number and postal code, then click “Start Your Return”
  2. Choose the product you wish to return. Then select the reason for the return
  3. Select your preferred option from the list below:

    Send the next size

    Depending on product type as well as your chosen reason for return, you will be suggested the next size up or down if it is in stock

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Exchange for a similar product
    Exchange to a desired product of the same style, price, and fit.

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Return the product
    By selecting this option, you can either return the product for a refund or shop on our site to find something you love.

    When selecting this, you will be presented with the following options:
    • Shop on our website to find another product. Click the button, and you will be redirected to the website, where you can select the product(s) you want. When you have added the desired product(s) to the shopping cart, click "Continue with my return" at the bottom right.

      Please note: If you select this option, the exchange order will be separate from the order you want to exchange. This implies that the cost of the product(s) you want to return will be refunded upon receipt and processing at our warehouse. The new order will be fulfilled as soon as possible after payment has been completed.

    • Refund to original payment method – the money will be refunded upon receipt and processing at our warehouse
    Do you wish to return or exchange further products from your order, please repeat steps 2-3. Otherwise, follow these steps: 
    1. Click Next Step" when you are ready to proceed
    2. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
    3. Click "Submit Return & Go to Checkout" to download your return label and complete your new order

      Please note: Returns registered separately can't be returned in one parcel, even if they are from the same order. Combining returns into the same parcel will slow down the refund process.

    4. Confirm the details you provided in your previous order and proceed to payment to place the order
  4. Repeat steps 2-3 for any additional products you might want to return or exchange. Click “Next Step” when you are ready to proceed
  5. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
  6. Click "Submit Return" to download your return label

Please note: Separately registered returns cannot be returned in one parcel, even if they are from the same order. Combining returns in one parcel will prolong the processing and refund process of your return.


We offer free returns from Italy.

Exchanging or returning an online order is done through our return portal, which you can access by clicking the button below:

Return portal

Below you will find the instructions for registering your return:
  1. Enter your order number and postal code, then click “Start Your Return”
  2. Choose the product you wish to return. Then select the reason for the return
  3. Select your preferred option from the list below:

    Send the next size

    Depending on product type as well as your chosen reason for return, you will be suggested the next size up or down if it is in stock

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Exchange for a similar product
    Exchange to a desired product of the same style, price, and fit.

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Return the product
    By selecting this option, you can either return the product for a refund or shop on our site to find something you love.

    When selecting this, you will be presented with the following options:
    • Shop on our website to find another product. Click the button, and you will be redirected to the website, where you can select the product(s) you want. When you have added the desired product(s) to the shopping cart, click "Continue with my return" at the bottom right.

      Please note: If you select this option, the exchange order will be separate from the order you want to exchange. This implies that the cost of the product(s) you want to return will be refunded upon receipt and processing at our warehouse. The new order will be fulfilled as soon as possible after payment has been completed.

    • Refund to original payment method – the money will be refunded upon receipt and processing at our warehouse
    Do you wish to return or exchange further products from your order, please repeat steps 2-3. Otherwise, follow these steps: 
    1. Click Next Step" when you are ready to proceed
    2. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
    3. Click "Submit Return & Go to Checkout" to download your return label and complete your new order

      Please note: Returns registered separately can't be returned in one parcel, even if they are from the same order. Combining returns into the same parcel will slow down the refund process.

    4. Confirm the details you provided in your previous order and proceed to payment to place the order
  4. Repeat steps 2-3 for any additional products you might want to return or exchange. Click “Next Step” when you are ready to proceed
  5. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
  6. Click "Submit Return" to download your return label

Please note: Separately registered returns cannot be returned in one parcel, even if they are from the same order. Combining returns in one parcel will prolong the processing and refund process of your return.


We offer free returns from Latvia.

Exchanging or returning an online order is done through our return portal, which you can access by clicking the button below:

Return portal

Below you will find the instructions for registering your return:
  1. Enter your order number and postal code, then click “Start Your Return”
  2. Choose the product you wish to return. Then select the reason for the return
  3. Select your preferred option from the list below:

    Send the next size

    Depending on product type as well as your chosen reason for return, you will be suggested the next size up or down if it is in stock

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Exchange for a similar product
    Exchange to a desired product of the same style, price, and fit.

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Return the product
    By selecting this option, you can either return the product for a refund or shop on our site to find something you love.

    When selecting this, you will be presented with the following options:
    • Shop on our website to find another product. Click the button, and you will be redirected to the website, where you can select the product(s) you want. When you have added the desired product(s) to the shopping cart, click "Continue with my return" at the bottom right.

      Please note: If you select this option, the exchange order will be separate from the order you want to exchange. This implies that the cost of the product(s) you want to return will be refunded upon receipt and processing at our warehouse. The new order will be fulfilled as soon as possible after payment has been completed.

    • Refund to original payment method – the money will be refunded upon receipt and processing at our warehouse
    Do you wish to return or exchange further products from your order, please repeat steps 2-3. Otherwise, follow these steps: 
    1. Click Next Step" when you are ready to proceed
    2. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
    3. Click "Submit Return & Go to Checkout" to download your return label and complete your new order

      Please note: Returns registered separately can't be returned in one parcel, even if they are from the same order. Combining returns into the same parcel will slow down the refund process.

    4. Confirm the details you provided in your previous order and proceed to payment to place the order
  4. Repeat steps 2-3 for any additional products you might want to return or exchange. Click “Next Step” when you are ready to proceed
  5. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
  6. Click "Submit Return" to download your return label

Please note: Separately registered returns cannot be returned in one parcel, even if they are from the same order. Combining returns in one parcel will prolong the processing and refund process of your return.


We offer free returns from Liechtenstein.

Exchanging or returning an online order is done through our return portal, which you can access by clicking the button below:

Return portal

Below you will find the instructions for registering your return:
  1. Enter your order number and postal code, then click “Start Your Return”
  2. Choose the product you wish to return. Then select the reason for the return
  3. Select your preferred option from the list below:

    Send the next size

    Depending on product type as well as your chosen reason for return, you will be suggested the next size up or down if it is in stock

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Exchange for a similar product
    Exchange to a desired product of the same style, price, and fit.

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Return the product
    By selecting this option, you can either return the product for a refund or shop on our site to find something you love.

    When selecting this, you will be presented with the following options:
    • Shop on our website to find another product. Click the button, and you will be redirected to the website, where you can select the product(s) you want. When you have added the desired product(s) to the shopping cart, click "Continue with my return" at the bottom right.

      Please note: If you select this option, the exchange order will be separate from the order you want to exchange. This implies that the cost of the product(s) you want to return will be refunded upon receipt and processing at our warehouse. The new order will be fulfilled as soon as possible after payment has been completed.

    • Refund to original payment method – the money will be refunded upon receipt and processing at our warehouse
    Do you wish to return or exchange further products from your order, please repeat steps 2-3. Otherwise, follow these steps: 
    1. Click Next Step" when you are ready to proceed
    2. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
    3. Click "Submit Return & Go to Checkout" to download your return label and complete your new order

      Please note: Returns registered separately can't be returned in one parcel, even if they are from the same order. Combining returns into the same parcel will slow down the refund process.

    4. Confirm the details you provided in your previous order and proceed to payment to place the order
  4. Repeat steps 2-3 for any additional products you might want to return or exchange. Click “Next Step” when you are ready to proceed
  5. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
  6. Click "Submit Return" to download your return label

Please note: Separately registered returns cannot be returned in one parcel, even if they are from the same order. Combining returns in one parcel will prolong the processing and refund process of your return.


We offer free returns from Lithuania.

Exchanging or returning an online order is done through our return portal, which you can access by clicking the button below:

Return portal

Below you will find the instructions for registering your return:
  1. Enter your order number and postal code, then click “Start Your Return”
  2. Choose the product you wish to return. Then select the reason for the return
  3. Select your preferred option from the list below:

    Send the next size

    Depending on product type as well as your chosen reason for return, you will be suggested the next size up or down if it is in stock

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Exchange for a similar product
    Exchange to a desired product of the same style, price, and fit.

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Return the product
    By selecting this option, you can either return the product for a refund or shop on our site to find something you love.

    When selecting this, you will be presented with the following options:
    • Shop on our website to find another product. Click the button, and you will be redirected to the website, where you can select the product(s) you want. When you have added the desired product(s) to the shopping cart, click "Continue with my return" at the bottom right.

      Please note: If you select this option, the exchange order will be separate from the order you want to exchange. This implies that the cost of the product(s) you want to return will be refunded upon receipt and processing at our warehouse. The new order will be fulfilled as soon as possible after payment has been completed.

    • Refund to original payment method – the money will be refunded upon receipt and processing at our warehouse
    Do you wish to return or exchange further products from your order, please repeat steps 2-3. Otherwise, follow these steps: 
    1. Click Next Step" when you are ready to proceed
    2. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
    3. Click "Submit Return & Go to Checkout" to download your return label and complete your new order

      Please note: Returns registered separately can't be returned in one parcel, even if they are from the same order. Combining returns into the same parcel will slow down the refund process.

    4. Confirm the details you provided in your previous order and proceed to payment to place the order
  4. Repeat steps 2-3 for any additional products you might want to return or exchange. Click “Next Step” when you are ready to proceed
  5. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
  6. Click "Submit Return" to download your return label

Please note: Separately registered returns cannot be returned in one parcel, even if they are from the same order. Combining returns in one parcel will prolong the processing and refund process of your return.


We offer free returns from Luxembourg.

Exchanging or returning an online order is done through our return portal, which you can access by clicking the button below:

Return portal

Below you will find the instructions for registering your return:
  1. Enter your order number and postal code, then click “Start Your Return”
  2. Choose the product you wish to return. Then select the reason for the return
  3. Select your preferred option from the list below:

    Send the next size

    Depending on product type as well as your chosen reason for return, you will be suggested the next size up or down if it is in stock

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Exchange for a similar product
    Exchange to a desired product of the same style, price, and fit.

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Return the product
    By selecting this option, you can either return the product for a refund or shop on our site to find something you love.

    When selecting this, you will be presented with the following options:
    • Shop on our website to find another product. Click the button, and you will be redirected to the website, where you can select the product(s) you want. When you have added the desired product(s) to the shopping cart, click "Continue with my return" at the bottom right.

      Please note: If you select this option, the exchange order will be separate from the order you want to exchange. This implies that the cost of the product(s) you want to return will be refunded upon receipt and processing at our warehouse. The new order will be fulfilled as soon as possible after payment has been completed.

    • Refund to original payment method – the money will be refunded upon receipt and processing at our warehouse
    Do you wish to return or exchange further products from your order, please repeat steps 2-3. Otherwise, follow these steps: 
    1. Click Next Step" when you are ready to proceed
    2. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
    3. Click "Submit Return & Go to Checkout" to download your return label and complete your new order

      Please note: Returns registered separately can't be returned in one parcel, even if they are from the same order. Combining returns into the same parcel will slow down the refund process.

    4. Confirm the details you provided in your previous order and proceed to payment to place the order
  4. Repeat steps 2-3 for any additional products you might want to return or exchange. Click “Next Step” when you are ready to proceed
  5. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
  6. Click "Submit Return" to download your return label

Please note: Separately registered returns cannot be returned in one parcel, even if they are from the same order. Combining returns in one parcel will prolong the processing and refund process of your return.


We offer free returns from Malta.

Exchanging or returning an online order is done through our return portal, which you can access by clicking the button below:

Return portal

Below you will find the instructions for registering your return:
  1. Enter your order number and postal code, then click “Start Your Return”
  2. Choose the product you wish to return. Then select the reason for the return
  3. Select your preferred option from the list below:

    Send the next size

    Depending on product type as well as your chosen reason for return, you will be suggested the next size up or down if it is in stock

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Exchange for a similar product
    Exchange to a desired product of the same style, price, and fit.

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Return the product
    By selecting this option, you can either return the product for a refund or shop on our site to find something you love.

    When selecting this, you will be presented with the following options:
    • Shop on our website to find another product. Click the button, and you will be redirected to the website, where you can select the product(s) you want. When you have added the desired product(s) to the shopping cart, click "Continue with my return" at the bottom right.

      Please note: If you select this option, the exchange order will be separate from the order you want to exchange. This implies that the cost of the product(s) you want to return will be refunded upon receipt and processing at our warehouse. The new order will be fulfilled as soon as possible after payment has been completed.

    • Refund to original payment method – the money will be refunded upon receipt and processing at our warehouse
    Do you wish to return or exchange further products from your order, please repeat steps 2-3. Otherwise, follow these steps: 
    1. Click Next Step" when you are ready to proceed
    2. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
    3. Click "Submit Return & Go to Checkout" to download your return label and complete your new order

      Please note: Returns registered separately can't be returned in one parcel, even if they are from the same order. Combining returns into the same parcel will slow down the refund process.

    4. Confirm the details you provided in your previous order and proceed to payment to place the order
  4. Repeat steps 2-3 for any additional products you might want to return or exchange. Click “Next Step” when you are ready to proceed
  5. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
  6. Click "Submit Return" to download your return label

Please note: Separately registered returns cannot be returned in one parcel, even if they are from the same order. Combining returns in one parcel will prolong the processing and refund process of your return.


We offer free returns from Monaco.

Exchanging or returning an online order is done through our return portal, which you can access by clicking the button below:

Return portal

Below you will find the instructions for registering your return:
  1. Enter your order number and postal code, then click “Start Your Return”
  2. Choose the product you wish to return. Then select the reason for the return
  3. Select your preferred option from the list below:

    Send the next size

    Depending on product type as well as your chosen reason for return, you will be suggested the next size up or down if it is in stock

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Exchange for a similar product
    Exchange to a desired product of the same style, price, and fit.

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Return the product
    By selecting this option, you can either return the product for a refund or shop on our site to find something you love.

    When selecting this, you will be presented with the following options:
    • Shop on our website to find another product. Click the button, and you will be redirected to the website, where you can select the product(s) you want. When you have added the desired product(s) to the shopping cart, click "Continue with my return" at the bottom right.

      Please note: If you select this option, the exchange order will be separate from the order you want to exchange. This implies that the cost of the product(s) you want to return will be refunded upon receipt and processing at our warehouse. The new order will be fulfilled as soon as possible after payment has been completed.

    • Refund to original payment method – the money will be refunded upon receipt and processing at our warehouse
    Do you wish to return or exchange further products from your order, please repeat steps 2-3. Otherwise, follow these steps: 
    1. Click Next Step" when you are ready to proceed
    2. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
    3. Click "Submit Return & Go to Checkout" to download your return label and complete your new order

      Please note: Returns registered separately can't be returned in one parcel, even if they are from the same order. Combining returns into the same parcel will slow down the refund process.

    4. Confirm the details you provided in your previous order and proceed to payment to place the order
  4. Repeat steps 2-3 for any additional products you might want to return or exchange. Click “Next Step” when you are ready to proceed
  5. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
  6. Click "Submit Return" to download your return label

Please note: Separately registered returns cannot be returned in one parcel, even if they are from the same order. Combining returns in one parcel will prolong the processing and refund process of your return.


We offer free returns from the Netherlands.

Exchanging or returning an online order is done through our return portal, which you can access by clicking the button below:

Return portal

Below you will find the instructions for registering your return:
  1. Enter your order number and postal code, then click “Start Your Return”
  2. Choose the product you wish to return. Then select the reason for the return
  3. Select your preferred option from the list below:

    Send the next size

    Depending on product type as well as your chosen reason for return, you will be suggested the next size up or down if it is in stock

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Exchange for a similar product
    Exchange to a desired product of the same style, price, and fit.

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Return the product
    By selecting this option, you can either return the product for a refund or shop on our site to find something you love.

    When selecting this, you will be presented with the following options:
    • Shop on our website to find another product. Click the button, and you will be redirected to the website, where you can select the product(s) you want. When you have added the desired product(s) to the shopping cart, click "Continue with my return" at the bottom right.

      Please note: If you select this option, the exchange order will be separate from the order you want to exchange. This implies that the cost of the product(s) you want to return will be refunded upon receipt and processing at our warehouse. The new order will be fulfilled as soon as possible after payment has been completed.

    • Refund to original payment method – the money will be refunded upon receipt and processing at our warehouse
    Do you wish to return or exchange further products from your order, please repeat steps 2-3. Otherwise, follow these steps: 
    1. Click Next Step" when you are ready to proceed
    2. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
    3. Click "Submit Return & Go to Checkout" to download your return label and complete your new order

      Please note: Returns registered separately can't be returned in one parcel, even if they are from the same order. Combining returns into the same parcel will slow down the refund process.

    4. Confirm the details you provided in your previous order and proceed to payment to place the order
  4. Repeat steps 2-3 for any additional products you might want to return or exchange. Click “Next Step” when you are ready to proceed
  5. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
  6. Click "Submit Return" to download your return label

Please note: Separately registered returns cannot be returned in one parcel, even if they are from the same order. Combining returns in one parcel will prolong the processing and refund process of your return.


We offer free returns from Norway

Exchanging or returning an online order is done through our return portal, which you can access by clicking the button below:

Return portal
  1. Enter your order number and email address or phone number
  2. Select the product(s) you wish to return an the reason for the return and click "Submit"
  3. Select DHL Express, enter your email address and click "Click here to continue" 
  4. The return is now registered and the return label can be printed either by clicking the "Print Label" button or in the mail

Please note that we do not offer direct exchanges for online purchases. Therefore, if you wish to exchange, you must return the product and place a new order with the desired product.

If you wish to order to Norway, this will have to be done from our Norwegian website, which you will find by clicking the button below:

Norwegian website

We offer free returns from Poland.

Exchanging or returning an online order is done through our return portal, which you can access by clicking the button below:

Return portal

Below you will find the instructions for registering your return:
  1. Enter your order number and postal code, then click “Start Your Return”
  2. Choose the product you wish to return. Then select the reason for the return
  3. Select your preferred option from the list below:

    Send the next size

    Depending on product type as well as your chosen reason for return, you will be suggested the next size up or down if it is in stock

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Exchange for a similar product
    Exchange to a desired product of the same style, price, and fit.

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Return the product
    By selecting this option, you can either return the product for a refund or shop on our site to find something you love.

    When selecting this, you will be presented with the following options:
    • Shop on our website to find another product. Click the button, and you will be redirected to the website, where you can select the product(s) you want. When you have added the desired product(s) to the shopping cart, click "Continue with my return" at the bottom right.

      Please note: If you select this option, the exchange order will be separate from the order you want to exchange. This implies that the cost of the product(s) you want to return will be refunded upon receipt and processing at our warehouse. The new order will be fulfilled as soon as possible after payment has been completed.

    • Refund to original payment method – the money will be refunded upon receipt and processing at our warehouse
    Do you wish to return or exchange further products from your order, please repeat steps 2-3. Otherwise, follow these steps: 
    1. Click Next Step" when you are ready to proceed
    2. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
    3. Click "Submit Return & Go to Checkout" to download your return label and complete your new order

      Please note: Returns registered separately can't be returned in one parcel, even if they are from the same order. Combining returns into the same parcel will slow down the refund process.

    4. Confirm the details you provided in your previous order and proceed to payment to place the order
  4. Repeat steps 2-3 for any additional products you might want to return or exchange. Click “Next Step” when you are ready to proceed
  5. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
  6. Click "Submit Return" to download your return label

Please note: Separately registered returns cannot be returned in one parcel, even if they are from the same order. Combining returns in one parcel will prolong the processing and refund process of your return.


We offer free returns from Portugal.

Exchanging or returning an online order is done through our return portal, which you can access by clicking the button below:

Return portal

Below you will find the instructions for registering your return:
  1. Enter your order number and postal code, then click “Start Your Return”
  2. Choose the product you wish to return. Then select the reason for the return
  3. Select your preferred option from the list below:

    Send the next size

    Depending on product type as well as your chosen reason for return, you will be suggested the next size up or down if it is in stock

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Exchange for a similar product
    Exchange to a desired product of the same style, price, and fit.

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Return the product
    By selecting this option, you can either return the product for a refund or shop on our site to find something you love.

    When selecting this, you will be presented with the following options:
    • Shop on our website to find another product. Click the button, and you will be redirected to the website, where you can select the product(s) you want. When you have added the desired product(s) to the shopping cart, click "Continue with my return" at the bottom right.

      Please note: If you select this option, the exchange order will be separate from the order you want to exchange. This implies that the cost of the product(s) you want to return will be refunded upon receipt and processing at our warehouse. The new order will be fulfilled as soon as possible after payment has been completed.

    • Refund to original payment method – the money will be refunded upon receipt and processing at our warehouse
    Do you wish to return or exchange further products from your order, please repeat steps 2-3. Otherwise, follow these steps: 
    1. Click Next Step" when you are ready to proceed
    2. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
    3. Click "Submit Return & Go to Checkout" to download your return label and complete your new order

      Please note: Returns registered separately can't be returned in one parcel, even if they are from the same order. Combining returns into the same parcel will slow down the refund process.

    4. Confirm the details you provided in your previous order and proceed to payment to place the order
  4. Repeat steps 2-3 for any additional products you might want to return or exchange. Click “Next Step” when you are ready to proceed
  5. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
  6. Click "Submit Return" to download your return label

Please note: Separately registered returns cannot be returned in one parcel, even if they are from the same order. Combining returns in one parcel will prolong the processing and refund process of your return.


We offer free returns from Romania.

Exchanging or returning an online order is done through our return portal, which you can access by clicking the button below:

Return portal

Below you will find the instructions for registering your return:
  1. Enter your order number and postal code, then click “Start Your Return”
  2. Choose the product you wish to return. Then select the reason for the return
  3. Select your preferred option from the list below:

    Send the next size

    Depending on product type as well as your chosen reason for return, you will be suggested the next size up or down if it is in stock

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Exchange for a similar product
    Exchange to a desired product of the same style, price, and fit.

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Return the product
    By selecting this option, you can either return the product for a refund or shop on our site to find something you love.

    When selecting this, you will be presented with the following options:
    • Shop on our website to find another product. Click the button, and you will be redirected to the website, where you can select the product(s) you want. When you have added the desired product(s) to the shopping cart, click "Continue with my return" at the bottom right.

      Please note: If you select this option, the exchange order will be separate from the order you want to exchange. This implies that the cost of the product(s) you want to return will be refunded upon receipt and processing at our warehouse. The new order will be fulfilled as soon as possible after payment has been completed.

    • Refund to original payment method – the money will be refunded upon receipt and processing at our warehouse
    Do you wish to return or exchange further products from your order, please repeat steps 2-3. Otherwise, follow these steps: 
    1. Click Next Step" when you are ready to proceed
    2. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
    3. Click "Submit Return & Go to Checkout" to download your return label and complete your new order

      Please note: Returns registered separately can't be returned in one parcel, even if they are from the same order. Combining returns into the same parcel will slow down the refund process.

    4. Confirm the details you provided in your previous order and proceed to payment to place the order
  4. Repeat steps 2-3 for any additional products you might want to return or exchange. Click “Next Step” when you are ready to proceed
  5. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
  6. Click "Submit Return" to download your return label

Please note: Separately registered returns cannot be returned in one parcel, even if they are from the same order. Combining returns in one parcel will prolong the processing and refund process of your return.


We offer free returns from San Marino.

Exchanging or returning an online order is done through our return portal, which you can access by clicking the button below:

Return portal

Below you will find the instructions for registering your return:
  1. Enter your order number and postal code, then click “Start Your Return”
  2. Choose the product you wish to return. Then select the reason for the return
  3. Select your preferred option from the list below:

    Send the next size

    Depending on product type as well as your chosen reason for return, you will be suggested the next size up or down if it is in stock

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Exchange for a similar product
    Exchange to a desired product of the same style, price, and fit.

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Return the product
    By selecting this option, you can either return the product for a refund or shop on our site to find something you love.

    When selecting this, you will be presented with the following options:
    • Shop on our website to find another product. Click the button, and you will be redirected to the website, where you can select the product(s) you want. When you have added the desired product(s) to the shopping cart, click "Continue with my return" at the bottom right.

      Please note: If you select this option, the exchange order will be separate from the order you want to exchange. This implies that the cost of the product(s) you want to return will be refunded upon receipt and processing at our warehouse. The new order will be fulfilled as soon as possible after payment has been completed.

    • Refund to original payment method – the money will be refunded upon receipt and processing at our warehouse
    Do you wish to return or exchange further products from your order, please repeat steps 2-3. Otherwise, follow these steps: 
    1. Click Next Step" when you are ready to proceed
    2. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
    3. Click "Submit Return & Go to Checkout" to download your return label and complete your new order

      Please note: Returns registered separately can't be returned in one parcel, even if they are from the same order. Combining returns into the same parcel will slow down the refund process.

    4. Confirm the details you provided in your previous order and proceed to payment to place the order
  4. Repeat steps 2-3 for any additional products you might want to return or exchange. Click “Next Step” when you are ready to proceed
  5. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
  6. Click "Submit Return" to download your return label

Please note: Separately registered returns cannot be returned in one parcel, even if they are from the same order. Combining returns in one parcel will prolong the processing and refund process of your return.


We offer free returns from Slovakia.

Exchanging or returning an online order is done through our return portal, which you can access by clicking the button below:

Return portal

Below you will find the instructions for registering your return:
  1. Enter your order number and postal code, then click “Start Your Return”
  2. Choose the product you wish to return. Then select the reason for the return
  3. Select your preferred option from the list below:

    Send the next size

    Depending on product type as well as your chosen reason for return, you will be suggested the next size up or down if it is in stock

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Exchange for a similar product
    Exchange to a desired product of the same style, price, and fit.

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Return the product
    By selecting this option, you can either return the product for a refund or shop on our site to find something you love.

    When selecting this, you will be presented with the following options:
    • Shop on our website to find another product. Click the button, and you will be redirected to the website, where you can select the product(s) you want. When you have added the desired product(s) to the shopping cart, click "Continue with my return" at the bottom right.

      Please note: If you select this option, the exchange order will be separate from the order you want to exchange. This implies that the cost of the product(s) you want to return will be refunded upon receipt and processing at our warehouse. The new order will be fulfilled as soon as possible after payment has been completed.

    • Refund to original payment method – the money will be refunded upon receipt and processing at our warehouse
    Do you wish to return or exchange further products from your order, please repeat steps 2-3. Otherwise, follow these steps: 
    1. Click Next Step" when you are ready to proceed
    2. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
    3. Click "Submit Return & Go to Checkout" to download your return label and complete your new order

      Please note: Returns registered separately can't be returned in one parcel, even if they are from the same order. Combining returns into the same parcel will slow down the refund process.

    4. Confirm the details you provided in your previous order and proceed to payment to place the order
  4. Repeat steps 2-3 for any additional products you might want to return or exchange. Click “Next Step” when you are ready to proceed
  5. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
  6. Click "Submit Return" to download your return label

Please note: Separately registered returns cannot be returned in one parcel, even if they are from the same order. Combining returns in one parcel will prolong the processing and refund process of your return.


We offer free returns from Slovenia.

Exchanging or returning an online order is done through our return portal, which you can access by clicking the button below:

Return portal

Below you will find the instructions for registering your return:
  1. Enter your order number and postal code, then click “Start Your Return”
  2. Choose the product you wish to return. Then select the reason for the return
  3. Select your preferred option from the list below:

    Send the next size

    Depending on product type as well as your chosen reason for return, you will be suggested the next size up or down if it is in stock

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Exchange for a similar product
    Exchange to a desired product of the same style, price, and fit.

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Return the product
    By selecting this option, you can either return the product for a refund or shop on our site to find something you love.

    When selecting this, you will be presented with the following options:
    • Shop on our website to find another product. Click the button, and you will be redirected to the website, where you can select the product(s) you want. When you have added the desired product(s) to the shopping cart, click "Continue with my return" at the bottom right.

      Please note: If you select this option, the exchange order will be separate from the order you want to exchange. This implies that the cost of the product(s) you want to return will be refunded upon receipt and processing at our warehouse. The new order will be fulfilled as soon as possible after payment has been completed.

    • Refund to original payment method – the money will be refunded upon receipt and processing at our warehouse
    Do you wish to return or exchange further products from your order, please repeat steps 2-3. Otherwise, follow these steps: 
    1. Click Next Step" when you are ready to proceed
    2. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
    3. Click "Submit Return & Go to Checkout" to download your return label and complete your new order

      Please note: Returns registered separately can't be returned in one parcel, even if they are from the same order. Combining returns into the same parcel will slow down the refund process.

    4. Confirm the details you provided in your previous order and proceed to payment to place the order
  4. Repeat steps 2-3 for any additional products you might want to return or exchange. Click “Next Step” when you are ready to proceed
  5. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
  6. Click "Submit Return" to download your return label

Please note: Separately registered returns cannot be returned in one parcel, even if they are from the same order. Combining returns in one parcel will prolong the processing and refund process of your return.


We offer free returns from Spain.

Exchanging or returning an online order is done through our return portal, which you can access by clicking the button below:

Return portal

Below you will find the instructions for registering your return:
  1. Enter your order number and postal code, then click “Start Your Return”
  2. Choose the product you wish to return. Then select the reason for the return
  3. Select your preferred option from the list below:

    Send the next size

    Depending on product type as well as your chosen reason for return, you will be suggested the next size up or down if it is in stock

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Exchange for a similar product
    Exchange to a desired product of the same style, price, and fit.

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Return the product
    By selecting this option, you can either return the product for a refund or shop on our site to find something you love.

    When selecting this, you will be presented with the following options:
    • Shop on our website to find another product. Click the button, and you will be redirected to the website, where you can select the product(s) you want. When you have added the desired product(s) to the shopping cart, click "Continue with my return" at the bottom right.

      Please note: If you select this option, the exchange order will be separate from the order you want to exchange. This implies that the cost of the product(s) you want to return will be refunded upon receipt and processing at our warehouse. The new order will be fulfilled as soon as possible after payment has been completed.

    • Refund to original payment method – the money will be refunded upon receipt and processing at our warehouse
    Do you wish to return or exchange further products from your order, please repeat steps 2-3. Otherwise, follow these steps: 
    1. Click Next Step" when you are ready to proceed
    2. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
    3. Click "Submit Return & Go to Checkout" to download your return label and complete your new order

      Please note: Returns registered separately can't be returned in one parcel, even if they are from the same order. Combining returns into the same parcel will slow down the refund process.

    4. Confirm the details you provided in your previous order and proceed to payment to place the order
  4. Repeat steps 2-3 for any additional products you might want to return or exchange. Click “Next Step” when you are ready to proceed
  5. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
  6. Click "Submit Return" to download your return label

Please note: Separately registered returns cannot be returned in one parcel, even if they are from the same order. Combining returns in one parcel will prolong the processing and refund process of your return.


We offer free returns from Sweden.

Exchanging or returning an online order is done through our return portal, which you can access by clicking the button below:

Return portal

If you have ordered from www.shapingnewtomorrow.com (your order number is e.g. EU12345), please click here to enter the return portal

Below you will find the instructions for registering your return:
  1. Enter your order number and postal code, then click “Start Your Return”
  2. Choose the product you wish to return. Then select the reason for the return
  3. Select your preferred option from the list below:

    Send the next size

    Depending on product type as well as your chosen reason for return, you will be suggested the next size up or down if it is in stock

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Exchange for a similar product
    Exchange to a desired product of the same style, price, and fit.

    Please note: The product you wish to exchange to will not be reserved. The exchange will be processed after the returned product is received and accepted

    Return the product
    By selecting this option, you can either return the product for a refund or shop on our site to find something you love.

    When selecting this, you will be presented with the following options:
    • Shop on our website to find another product. Click the button, and you will be redirected to the website, where you can select the product(s) you want. When you have added the desired product(s) to the shopping cart, click "Continue with my return" at the bottom right.

      Please note: If you select this option, the exchange order will be separate from the order you want to exchange. This implies that the cost of the product(s) you want to return will be refunded upon receipt and processing at our warehouse. The new order will be fulfilled as soon as possible after payment has been completed.

    • Refund to original payment method – the money will be refunded upon receipt and processing at our warehouse
    Do you wish to return or exchange further products from your order, please repeat steps 2-3. Otherwise, follow these steps: 
    1. Click Next Step" when you are ready to proceed
    2. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
    3. Click "Submit Return & Go to Checkout" to download your return label and complete your new order

      Please note: Returns registered separately can't be returned in one parcel, even if they are from the same order. Combining returns into the same parcel will slow down the refund process.

    4. Confirm the details you provided in your previous order and proceed to payment to place the order
  4. Repeat steps 2-3 for any additional products you might want to return or exchange. Click “Next Step” when you are ready to proceed
  5. Select your return method, click "Next Step" and you will be presented with a return preview. This preview shows what you are returning, receiving, and which products you would like to purchase on a new order
  6. Click "Submit Return" to download your return label

Please note: Separately registered returns cannot be returned in one parcel, even if they are from the same order. Combining returns in one parcel will prolong the processing and refund process of your return.


We offer free returns from the USA.

Exchanging or returning an online order is done through our return portal, which you can access by clicking the button below:

Return portal
  1. Enter your order number and email address or phone number
  2. Select the product(s) you wish to return an the reason for the return and click "Submit"
  3. Select DHL Express, enter your email address and click "Click here to continue" 
  4. The return is now registered and the return label can be printed either by clicking the "Print Label" button or in the mail

Please note that we do not offer direct exchanges for online purchases. Therefore, if you wish to exchange, you must return the product and place a new order with the desired product.

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