How to make a claim

If you have received a product that has become faulty for some reason, you can create a complaint (RMA) with us.

The way you do this is to send the following information to

  • Related order number or picture of the bank statement from your online bank if purchased in the store
  • Pictures displaying the damage
  • How the damage happened
  • How often has the product been used in-between washes
  • How has the product been washed

By including this information, you will get a quicker and easier handling of your complaint, and the communication will be as comprehensive and accurate as possible.

We look forward to helping you!

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