If you want to return instead, click here.
If you have received one or more products as a Christmas present and want to exchange them, do the following:
- Make sure you have the order number and the zip code from the original order. If you do not have this, you must ask the person who gave you the present. You have use it in the return portal we refer to in point 2.
- Order the desired product(s) online and return the old one back to us via the return portal.
- If there is a price difference, send an email to firstname.lastname@example.org with the text:
Old order number: EUXXXX
New order number: EUYYYY
I want the price difference refunded.
Please note that we do not offer exchanges online, but that you must send a return here and order again, as described in option 2.
If you want to receive the price difference, it is not possible to change the model or color - only fit and size.