If you have bought products with a Black Week discount and want to exchange them and get the same discount? Here are your options:
Bought in our store?
If the product is bought in a physical store, then it MUST be returned in a physical store as well.
In the physical stores we can offer to exchange the product(s) to a different size or color
If you wish to exchange one model to another model, then there will in some cases be a price difference to pay, since the price and discount may vary between products.
It is no problem to exchange items bought during Black Week and maintain the discount.
Simply send the wrong size/color item back to us though our online return portalu as normal. Afterwards simply follow the steps below (NOTE: it is NOT possible to send items back, that are bought in the physical stores)
Place a new order with the wanted size whenever this is in stock
- Send us an e-mail at email@example.com with the text:
"Old order number: EU123456
New order number: EU234567
I want the price difference refunded"
As soon as we have received your email we will issue a refund to you within 1-2 business days
(If you want to get refunded for the pricedifference, it is NOT possible to change model. It is however fine to change fit (slim/regular) and color)