No order confirmation received

If your order was placed correctly, you will receive an order confirmation by email. This will normally arrive within a few minutes after placing the order, but it can take a little longer.

If you have not received an order confirmation, it might be due to one of the following reasons:

  • Your order may not have been processed correctly, and therefore an order was not placed
  • You might accidentally have made a spelling error when entering the email address
  • The email has been sent but is placed in your spam folder
  • The email has not yet been sent from our servers due to a technical delay (which normally only occurs during Black Week and Christmas)

Are you still unable to find it? Our customer service team would love to help you out. Please get in touch with us by clicking the button below:

Contact us

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