We only operate with secure and trusted payment methods.
Therefore, refunds of online orders are always made via the original payment method. If you purchased your order with a gift card, the amount will be refunded accordingly, and the gift card will be reactivated.
If you have changed banks between purchase and refund dates, you will need to contact your old bank, which will be able to transfer the amount to your new bank account. When we trigger a refund, it will be processed even though you have changed banks, so only the bank can help you.
If you no longer have your gift card code or have any other questions, please don’t hesitate to contact our customer service team, who can help you.