When do I receive my refund?

We do our best to process your returns and other matters as quickly as possible.

If you decide to return products, it may take up to 14 days for your return to be processed and for your money to be refunded. If your return is made on time and it’s accepted, the item’s amount, excluding the €3.90 return fee, will be refunded to your original payment method.

Should you not receive your refund after 14 days, please contact our customer service.

In order for us to help you in the most efficient way, please provide us with the following information:

  • Order number
  • Which product(s) you have returned
  • Tracking number

As soon as we receive your email, we will get back to you as quickly as possible.

To read more about refunds, please click the button below:


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