Faulty product received

We are committed to making long-lasting, high-quality products. All our products go through strict quality control. Additionally, we do our best to check the quality of all products before shipping them to you. However, errors can occur.

In case you receive a faulty product, please contact our customer service team immediately.

In order for us to solve your case in the best and quickest way, we would like you to send us the following information: 

  • Order number
  • The name of the faulty product
  • A picture of the faulty product

As soon as we receive your email, we will do our best to get back to you as quickly as possible.

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