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  1. Help Center | SHAPING NEW TOMORROW
  2. FAQ - Frequently asked questions

FAQ - Frequently asked questions

Returns

  • How do I exchange a product purchased during Black Friday?
  • How to return?
  • How do I track my return?
  • I wish to return items from two different orders. How do I do that?
  • Can I return my purchase in your stores?
  • How do I make a complaint?
See all 8 articles

Products

  • Can I open my back pockets?
  • Do your products shrink in size?
  • What is the difference between your pants?
  • Can your products be ironed?
  • I have big thighs / legs - can I fit your pants?
  • When will you release clothing for women?
See all 10 articles

Payment and purchase

  • Do you sell without VAT to businesses?
  • I have ordered a wrong product/size, is it possible to correct my order?
  • Can I cancel an order?
  • Which payment options do I have?
  • Where and how do I apply a discount code or a gift card?
  • The product i want is sold out. Is it possible to be notified when it is back in stock?

Delivery

  • Can I pick up my order in your stores?
  • Which countries do you ship to?

Other

  • Shopping with SHAPING NEW TOMORROW during Corona times
  • Which functionalities does my account have?
  • How do I create a profile?
  • Where are you opening your next store?
  • Where are your stores located?
  • Did you participate in the Danish version of Shark Tank / Dragons Den?
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